DOWNLOAD THE E-BOOK

Kill your service desk

The service desk has one unique property: no one wants it, yet it still persists. Imagine instead that data teams balance service demands and product creation. Download our first ebook now.

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IN THE E-BOOK

What you'll learn

How our mutual loathing of the data service desk came about, and where this is all heading…

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How we got here: the cursed history of the ticket system
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Why we’re arguing: whether data teams are service or product teams
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What’s underneath: power dynamics and the great hope for self-serve
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Who could do it: the implications for major players
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Our big dream: why and how this fits together as a data concierge